Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
comfortable bed
friendly staff
dirty sofa
limited dining options
7.4/10
Very good
Rooms
7.3
Location
8.7
Service
8.0
Dining
7.0
Guest reviews
7.4/10
based on 9 reviews
7.7
7.7/10 based on 1542 reviews
Terence
United Kingdom,
May
2024
8.4/10
I had a wonderful stay at this hotel, conveniently located close to Swansea center and the Waterfront. The rooms were cozy with a dirty stained sofa but a very comfy bed, all at no extra cost. The service was top-notch, with friendly and helpful staff ensuring all my requests were met. The hotel offers easy access to the city center and is within walking distance of restaurants, making it a great location.
Rooms
8.0
The rooms had a mix of features, including a dirty stained sofa, but the bed was incredibly comfortable.
Service
9.0
The staff members were very friendly and managed everything well, ensuring I could fully enjoy all the services, including room service.
Location
9.0
Close to Swansea center and the Waterfront, the hotel's location is convenient for exploring the city and enjoying nearby restaurants.
Dining
7.0
The dining experience offered food options catering to different tastes, but maybe lacking choices for ethical vegetarians or vegans.
Facilities
9.0
The hotel facilities were great overall, with all the necessary amenities for a comfortable stay.
comfortable bed
dirty sofa
Dale
United Kingdom,
November
2023
6.6/10
The hotel offers a lovely view over the water and comes with all the expected services. However, the condition of the rooms, especially the TV, is poor. The customer service needs improvement, but the staff are friendly and provide helpful service. The location near the marina is beautiful, although it is not in a bustling tourist area. The dining experience caters to various tastes, but lacks options for ethical vegetarians or vegans. Overall, a mixed experience with some positive and negative aspects.
Rooms
5.0
The rooms offer a view over the water but are in poor condition, especially the TV.
Service
6.0
The customer service needs improvement, but the staff are friendly and provide helpful service.
Location
8.0
The hotel is near the beautiful marina and within walking distance to town, but not in a bustling tourist area.
Dining
7.0
The dining experience caters to various tastes but lacks options for ethical vegetarians or vegans.
Facilities
7.0
The hotel provides all the expected services but could enhance the room condition and dining options.
James
United Kingdom,
August
2023
8.6/10
I absolutely loved my stay at this hotel! The location was amazing, close to the marina and within walking distance of great restaurants. The rooms were pristine, modern, and had a great view, plus all the facilities were top-notch. The staff was incredibly friendly and managed everything perfectly, ensuring a seamless experience. However, the dining options, especially for ethical vegetarians, could be more diverse. Overall, a fantastic stay with great value for money.
Rooms
9.0
The rooms were in excellent condition, offering a breathtaking view and all the expected services.
Service
9.0
The staff here went above and beyond to provide exceptional service, friendly and helpful at every turn.
Location
9.0
The hotel's location was perfect, right on the waterfront with easy access to restaurants and away from the hustle and bustle of the city center.
Dining
7.0
The dining experience was good overall, but more options for ethical vegetarians would have been appreciated.
Facilities
9.0
The facilities were top-notch, making the stay truly comfortable and convenient.